Symantec has launched Online Fraud Protection, a B2B program comprising services, education and ongoing monitoring and management capabilities to protect businesses from various online threats, including phishing and pharming.
Symantec is aiming the service particularly at sites that handle large numbers of financial transactions, such as banks and larger web retailers.
Ted Donat, Symantec’s director of product management in its global consulting group said:
Our customers were complaining that their brands were being eroded and being misused in the marketplace, with people leveraging their brands to perpetrate phishing attacks.
The service centres on a security consultant who can work on-site or off-site to examine the company’s IT structure, and outline possible avenues for attack and other potential security risks.
The assessment is then compared to a blueprint from Symantec, and suggestions made for how to improve security.
This is a useful service for banks, retail chains and other enterprises that sell products or services online spend billions on fighting online fraud.
Financial services customers were exposed to 60,000 phishing (define) e-mails in February 2008, according to the NetNames quarterly fraud report, and about 64 percent of marketing executives believe that security is significantly affecting corporate brands.
One of the services offered by Symantec is risk assessment, where it looks at risk areas, quantifies the risk in dollar terms and offers customers a customized program that will bring them to “a maturity level for online fraud that’d proportionate to the best practices in the industry.
The Symantec service also offers sustained security support. Customers will be given access to Symantec’s global intelligence network of researchers and user volunteers.
The solutions will be tailored to how much the customer wants to spend. List of services are:
- PR support
- Providing letters and educational material that can be redistributed to customers
- Advising on how to deal with data breaches
- Ensuring enterprises have proper authentication for users
- 24×7 monitoring of the brand
- Working with the ISPs of rogue servers from which attacks originate to shut down the servers
- Working with law enforcement
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